Privacy Information

Privacy Policy

HBF Electrical

ABN: 58 701 425 428     Business structure: Sole trader

Effective date: 14 October 2026

1.  Introduction

HBF Electrical is a registered business name operated by a sole trader (ABN 58 701 425 428). We are committed to respecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an enquiry, request a quote or engage our electrical services.

We aim to handle personal information in accordance with applicable Australian laws and good privacy practices.

2.  Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

• Contact information: Your name, phone number, email address and property or postal
• Enquiry and job information: Details about your electrical requirements, property, site access, appointments, quotes and communications with us.
• Business and payment information: Information necessary to prepare quotes, issue invoices, process payments and maintain business records.
• Job photographs and records: Photographs of electrical installations, equipment and completed work where required for quoting, carrying out work, documenting installations or promoting our services.
• Website information: Technical information such as IP addresses, browser types, device information, pages visited and website interactions, where collected through cookies, analytics or similar technologies.
• Advertising information: Information about interactions with our website and online advertisements, where advertising tracking technologies are used.

We aim to collect only information reasonably necessary for our business activities or otherwise permitted by law.

3.  How We Collect Personal Information

We may collect personal information when you:

• Contact us by phone, email, social media or through our
• Complete a website enquiry or quote request
• Request, accept or receive a quote for electrical
• Book our services or communicate with us about a
• Provide information through a builder, referral partner or another person acting on your
• Visit our website or interact with our online advertising, where

We may also receive technical information automatically through website cookies and similar technologies, depending on the tools enabled on our website.

4.  How We Use Personal Information

We may use your personal information to:

• Respond to enquiries and prepare
• Schedule appointments and provide electrical
• Communicate with you about bookings, jobs, invoices and follow-up
• Maintain records of work performed and relevant compliance
• Manage customer service requests, warranties and
• Process payments and maintain business and financial
• Improve our website, services and customer
• Measure website traffic and advertising performance, where
• Promote HBF Electrical’s services through online advertising and other marketing activities where
• Meet our legal, regulatory, insurance and business

We will handle personal information for these purposes in accordance with applicable privacy laws.

5.  Cookies, Website Analytics and Online Advertising

Our website may use cookies and similar technologies to support website functionality, understand visitor activity and measure the effectiveness of our advertising.

Depending on the tools installed and enabled on our website, these technologies may include:

• Essential cookies: Technologies required for certain website
• Analytics tools: Tools that help us understand website visits, visitor behaviour and website
• Advertising tools: Technologies such as the Meta Pixel, which may help measure advertising results, understand actions visitors take after viewing our advertisements and deliver relevant advertisements on Meta platforms.

These technologies may collect information such as pages visited, website interactions, browser or device information, IP addresses and online identifiers. Depending on the technology and its configuration, this information may be shared with the relevant service provider.

We are currently reviewing our website analytics and advertising tracking setup. The tools in use may change as our website and advertising activities develop.

You can manage or disable cookies through your browser settings, although some website features may not function as intended. Where required by applicable law, we will obtain consent before using non-essential tracking technologies.

You may also be able to manage personalised advertising through the relevant advertising platform.

6.  Disclosure of Personal Information

HBF Electrical does not sell personal information as a business practice.

We may disclose personal information where reasonably necessary to operate our business, provide our services or meet legal obligations. Recipients may include:

• Employees, apprentices and contractors involved in providing our
• Builders, tradespeople and other parties involved in a
• Suppliers and service providers assisting with our business
• Bookkeeping, accounting, invoicing and payment processing
• Website hosting, website maintenance and information technology
• Analytics and advertising providers, including Meta, where
• Insurers, professional advisers and other relevant business service
• Government agencies, regulators, courts or law enforcement bodies where required or authorised by

We aim to limit disclosures to information reasonably necessary for the relevant purpose.

7.  Overseas Disclosure

Some website hosting, cloud storage, analytics and advertising providers may store or process information outside Australia.

If we use services that process personal information overseas, that information may be disclosed to overseas recipients. The locations involved will depend on the providers and services used.

Where applicable, we will take steps required by Australian privacy laws in relation to overseas disclosures.

8.  Storage and Security

We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification and disclosure.

These measures may include restricting access to business records, using password-protected systems and relying on service providers with appropriate security measures.

However, no electronic storage or transmission method is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, meeting legal obligations and resolving disputes. When information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate and lawful.

9.  Accessing and Correcting Personal Information

You may contact us to request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date.

We will consider requests in accordance with applicable laws. In some circumstances, we may be unable to provide access to particular information where a lawful exception applies.

10.  Privacy Complaints

If you have a concern about how HBF Electrical has collected, used, stored or disclosed your personal information, please contact us using the details below.

We will review your concern and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC), where applicable.

Website: https://www.oaic.gov.au/

11.  Third-Party Websites

Our website or social media pages may contain links to third-party websites and services. These third parties operate under their own privacy policies, and HBF Electrical is not responsible for their privacy practices.

We encourage you to review the privacy policies of external websites you visit.

12.  Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, technologies or legal obligations.

Any updated version will be published on our website with a revised effective date.

13.  Contact HBF Electrical

If you have questions, requests or concerns about this Privacy Policy or the handling of your personal information, please contact us:

HBF Electrical

ABN: 58 701 425 428

Email: hayden.hbfelectrical@gmail.com

Phone: 0422 387 566